IT Support for Businesses

TekOne's fully managed and ad-hoc IT support is a range of services and technologies that ensures 100% reliability and availability of your IT infrastructure and associated resources. Our fixed price Service Level Agreements, completely bespoke and unique to your business requirements, is designed to give you complete peace of mind and free your valuable time to focus on what really matters — running your business. It also gives you a confirmed financial forward visibility allowing you to budget with the knowledge there’ll be nothing unexpected in your monthly bill. It is also fully flexible and scalable. You can change your service level or scale it up (or down) as your business grows or reorganises. We work with you to ensure your success, as we truly believe that your success is our success.

Managed Business IT Support

With our fully managed support, we take on the responsibility of running your complete IT Systems, or a part of it - depending on what you would like us to do. Some popular services are:

  • User support
  • Cyber Security
  • Data (local and cloud based)
  • Communication (email and web)
  • Hardware/Network Support

Covering all areas of a business IT eco-system, should there be a problem, we’re committed to solving it fast, with minimal impact on your business operations. You can fully customise your Service Level Agreement SLA to suit your needs and requirements. Our SLA comes with these services as standard.

User Support

  • Telephone Support
  • Remote support

Equipment Support

  • Hardware support
  • Network/Router/Wi-Fi support
  • Printer/Scanner support
  • Emergency callout(s)
  • Client Site callout(s)
  • Mobile device support
  • Software installation, configuration and support
  • Annual health check and proactive maintenance

With our proactive care and support we constantly monitor your hardware and IT platform to deal with problems before they occur aiming for smooth functionality of IT infrastructure ensuring whole system is in optimum operating condition and reliable.

And it does not end here. When the you feel that your business needs change, our intimate knowledge of your current systems and extensive knowledge of dozens of competing technologies 'out there' allow for the best fit to be rapidly acquired and successfully implemented for your business, saving you from guess work and prolonged test/trial periods.

Call us today to see how your business can benefit from a solid technology support. After all, it is not what technology can do for you, it is what you can do with technology.

 

Frequently Asked Questions

Do you provide Emergency IT Support?

Yes, we do provide Emergency IT Support. Our normal hours of operations are 9 to 5 PM Monday to Friday but we are available 24/7 in case of emergency.

If you need help after hours, please contact us on our emergency mobile (+44) 07813 865 910.

How do I contact IT support for assistance?

You can contact our IT Support Service team by calling 01438-771000 or by sending email to support@tekoneltd.co.uk and one of our Engineer will get in touch.

What is Managed IT Support?

Managed IT Support means that your complete IT infrastructure is proactively monitored and supported at all times by us so you can focus on productivity of business. Our Managed IT support is on a proactive basis rather on reactive basis and it is provided under a subscription model.

Why Should I use managed IT support rather than traditional repair services?

Traditional repair services are reactive in nature, and therefore expensive. Our Managed IT Support service combines the best IT management tools and practices with exceptional customer service; we proactively monitor the health of your IT infrastructure and solve problems before they have a chance to impact on your business, and do it on an affordable fee basis.

Do you repair printers and routers for Managed Clients?

With our Managed IT Support service, we take care of client’s printer, routers and other peripheral equipment. If it is a leased Printer or Multi-Function Device, then any breakdowns are vendor's responsibility, we manage device connectivity only. Same applies to any other IT equipment.

Do you do any preventative maintenance for the computers?

Yes, we proactively monitor health of your IT systems and we always do preventative maintenance to avoid any problems from get go. If there is a running machine, it is bound to break down at some point. With our proactive maintenance approach (instead of market standard reactive approach) we are able to spot potential problems in their inception stage and mostly able to circumvent catastrophic failures.

Can you provide new computers and equipment?

Yes, we build and provide new computers and take great pride in the quality and workmanship that goes into each of our builds. We use best quality part. Our machines have 2 years' or 3 years’ warranty (depending on price and specifications) as compare to standard one-year warranty available for off-the-shelf machines.

Do you provide support remotely?

Currently we are able to solve over 90% of our customers’ managed IT services issues remotely within first hour of reporting. However, when necessary we can come out to attend to your site in order to resolve any issue that cannot be rectified remotely.

Can we choose what services we want?

Yes, our Managed IT Support Service can be completely tailored according to your business needs and requirements. You can choose whatever service you want and you will get exactly same outstanding level of service with our Managed IT Support Services.