TekOne Technologies Ltd. (TekOne) understands your concerns over the privacy of Personal Data you may submit through the use of this website or through any other form of contact with our organisation.
Personal Data is anything which identifies you as an individual, either on its own or by reference to other information. We may collect the following Personal Data from you when you use our website or contact us:
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use “session” cookies on the website. Session cookies will be deleted from your computer when you close your browser.
We will use the session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
TekOne will only process Personal Data where we have a legal basis to do so. The legal basis will depend upon the reason we collected and the needs to use the Personal Data. Under UK and EU data protection legislation in almost all cases the legal basis will be because:
If processing of your Personal Data is subject to any other laws then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.
TekOne will use Personal Data to fulfil our contractual obligations under the Reseller (Customer) Agreement and associated Service Specific Terms (SSTs). For example, we will process Personal Data such as, name, address, email address, payment details for the purpose of:
As a provider of cloud services, we have a legitimate interest to process Personal Data to improve the services we offer and carry out our business. For example, we will process Personal Data such as, name, address, email address, IP address, browsing history, page visits, length of visit for the purpose of:
There are instances TekOne is subject to a legal obligation and processes Personal Data to comply with those obligations. For example, we will process Personal Data such as, name, address, for the purpose of:
Alternatively, TekOne may collect and use Personal Data that you have consented to be processed for a specific purpose. For example, we will process Personal Data such as, name, address, for the purpose of:
If you opted to receive any communications from us, but subsequently change your mind, you may opt-out at any time by writing or emailing to the Managing Director, TekOne Technologies Limited, Bessemer Drive, Stevenage, Hertfordshire, SG1 2DX or by using the email address firstname.lastname@example.org.
While we will restrict the processing of your Personal Data in line with your request, we may add your Personal Data (name and address) to a ‘suppression list’ to ensure we do not send any communications in the future.
TekOne will keep your Personal Data only for as long as we need it for the purpose it is being processed for. For example, if you subscribe for services though us, we will keep your Personal Data as long as you are an active subscriber to that service, and after that for a period which enables us to handle or respond to any complaints, queries or concerns relating to the service. We will also keep Personal Data as required to comply with any legal obligation.
We will actively review the Personal Data we hold and delete it securely, or in some cases anonymise it, when there is no legal, business or customer need to retain it.
We may disclose information about you to other organisations who provide specific business services to us.
Such organisations (listed below) are required to handle your Personal Data in accordance with applicable laws related to privacy and data protection. The processing of any Personal Data by the organisations will be explicitly defined within contractual terms.
TekOne Technologies Limited provides organisations who require your Personal Data in order to deliver the business services to which you subscribe though the TekOne’s cloud services platform.
Direct Marketing companies – contracted to produce and distribute direct marketing material for which you have ‘opted-in’.
Financial Services organisations – used to support the financial processes that we perform. For example, these include credit checks against prospective customers, to ensure we are not exposed to unnecessary financial risk, and BACS to facilitate those customers paying via Direct Debit.
Payment Gateways – used to facilitate the payment for services. The organisation will only have access to the Personal Data you provide directly to them when you make a credit card payment. We will not collect or store credit card details.
Business Bureaus – used to check the accuracy of the Personal Data (name, address and contact details) for potential customers who have consented to us holding their Personal Data.
Recruitment Websites – used to facilitate the recruitment of new employees. The organisation will only have access to the Personal Data you provide directly to them when you complete their on-line forms. The organisation is a data controller for this Personal Data.
General Service providers – who provide specific, ad-hoc services to us. For example, Courier services, Hospitality services to help promote TekOne events.
Cloud Service Providers – who host bespoke business applications that allow us to improve the efficiency and effectiveness of our general business activities.
Auditors – used to validate our compliance with the Vendor’s contractual Terms and Conditions. For example, Personal Data (email address) may be used to confirm our licence management procedures are correct.
Transaction Manager / Prospective Purchasers – Personal Data may be used to validate the business performance, customer volumes declared by us as part of a sale or merger.
Other persons or organisations permitted or required by applicable law or regulation.
We also utilise Co-locators – who host components of our physical infrastructure within their own datacentre, but who do not have any access to the Personal Data held by TekOne.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
We will only transfer Personal Data when satisfactory safeguards are in place.
You have the right to:
Please let us know if the Personal Data which we hold about you needs to be corrected or updated. Failure to inform us of a change to your Personal Data may result in the suspension, or withdrawal, of your subscribed services.
In the unlikely event that you have a complaint about our treatment of your Personal Data, it will be dealt with in accordance with our complaints handling procedure. You should contact our Managing Director, who will respond to you within 28 days.
If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be escalated to a member of the TekOne’s Executive Team who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.
You may also raise a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns for more information.
The data controller responsible in respect of the information collected on this website is TekOne Technologies Limited, Bessemer Drive, Stevenage, Hertfordshire, SG1 2DX.